Billing Support Specialist at Subsplash, Remote (United States)

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Subsplash—The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world, serves 14,000+ clients, creating impactful products, and delighting the 40 million real people who use our platform every day. Subsplash is one of the fastest-growing companies in the U.S. (Inc. 5,000 Fastest Growing Companies in 2020) and has won awards for the best mobile experience, been voted one of Seattle and Austin’s best places to work multiple years in a row, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, our passion is to equip churches to make a lasting impact in our world. Our team of 280+ mission-driven people who are committed to our core values of humility, innovation, and excellence has pioneered the market with over 30-firsts for the church market, including the first-ever church mobile app.

Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to Glassdoor and see for yourself!

About Our Team

The Subsplash Finance Team is a growing team focused on keeping the company running efficiently and effectively. We are detail-oriented, analytical number crunchers, and love improving processes (not to mention a good spreadsheet!). We rely on each other’s areas of expertise across finance, accounting, and data analysis. If you enjoy working with teams of positive, high-energy people who are experts in their domain, this might be the right fit for you!

About the Role

As the Billing Support Specialist you will report to the Senior Billing Manager and support the company’s billing and payment collections functions. You will be responsible for client communication, both through email and phones, as well as collecting and recording payments from clients. You will also complete other clerical tasks to ensure accuracy in reporting and updates across systems. Your contribution to the team will help drive towards excellence in the accounts receivable function.

Your Priorities

• Respond to customer inquiries through written and verbal communication
• Work closely with internal teams’s questions and support in troubleshooting in client
• Record client payments within all reporting systems
• Resolve client account discrepancies between systems
• Maintain non-pay processes to collect payment from our non-pay customers
• Invoice and charge clients when appropriate to ensure timely payment
• Generate customer invoices and manage necessary account adjustments
• Other duties as assigned

 Qualifications

• 3-5 years of customer service experience
• Excited by problem solving and engaging in critical thinking
• Excellent oral and written communication skills
• Acute attention to detail
• Highly organized and able to prioritize competing tasks
• Friendly and professional towards team members and clients
• Desire to serve faith-based organizations
• Accepts responsibility, accountability and takes pride in their work
• Experience working with accounts receivables is a plus
• Undergraduate degree is a plus

Time Zone / Working Hours

• Working hours aligned to PST or MST are required for this role. Candidates based in those time zones are strongly preferred, though applicants in other locations who can consistently work within those hours are welcome to apply.

Compensation

The total compensation for this role will be between between $55,000-65,000/yr.