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Team Lead – Field Recovery at FairMoney, Lagos, Anambra and Owerri

The job holder will be involved in procedures that reduce credit risk in the organization, specifically the management of early and deep bucket collections.

He/she will work with the Collections Manager to monitor implemented processes for measuring credit portfolio management.

Key Responsibilities

• Supervise the daily activities of Collections Leads to ensure strong execution and accountability.
• Coach, support, and monitor collections team members for effective and efficient performance.
• Review delinquent loan portfolios to identify default drivers, recovery gaps & emerging trends.
• Recommend and track corrective actions to improve collections outcomes and ensure timely closure of issues.
• Improve and optimize collections processes for better efficiency and performance.
• Prepare and review team performance and personnel monitoring reports.
• Manage administrative collections activities, including regional drives allocation management.
• Ensure collections activities are carried out in line with company policy, regulatory expectations, and internal standards.
• Support the review and enhancement of collections policies, procedures, and standards to reflect best practice.
• Monitor collection operations for emerging risks and recommend process improvements where needed and provide regular portfolio recovery insights and collections updates to leadership.
• Drive a culture of accountability, discipline, and customer-sensitive recovery practices within the team.

• Bachelor’s degree in a relevant field.
• 3+ years of experience in collections/field recovery, with at least 2 years in a Team Lead – Field Recovery role.
• Strong understanding of delinquency management and roll rates.
• Proven experience managing and motivating field teams.
• Strong negotiation, communication, and conflict resolution skills.
• Proficiency in Microsoft Excel; familiarity with reporting tools is an advantage.
• Ability to analyze data and drive performance improvements.

• Private Health Insurance.
• Pension Plan.
• Training & Development.
• Performance Bonus.

Recruitment Process

• A screening call with the Senior Recruiter ~30 minutes.
• Technical interview with the Hiring Manager ~30 minutes.