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Market Officer – POS Operations at OPay, Lagos (Nationwide)

The Market Officer is responsible for overseeing day-to-day POS operations within the assigned market while maintaining full accountability for POS inventory under their custody. The role serves as the primary point of contact for merchants and aggregators on POS-related activities, including terminal activation, linking, swaps, retrievals, and replacements, while ensuring accurate inventory records, asset accountability, and compliance with operational standards.

The successful candidate will manage the complete lifecycle of POS terminals within the assigned market—from receipt and deployment to retrieval, reconciliation, and return, ensuring efficient service delivery, inventory accuracy, and an excellent merchant experience.

Key Responsibilities

Market Operations

• Handle POS terminal requests, activations, account linking, and onboarding for merchants and aggregators.
• Coordinate POS swaps, replacements, repairs, and retrievals in accordance with company policies and service level agreements.
• Provide frontline support for POS-related enquiries and escalate technical issues where necessary.
• Maintain excellent relationships with merchants and aggregators to ensure timely issue resolution and high customer satisfaction.

Inventory & Asset Management

• Receive, record, safeguard, and manage all POS terminals assigned to the market.
• Maintain accurate inventory records, including serial numbers, dispatches, deployments, swaps, returns, repairs, and damaged devices.
• Conduct daily, weekly, and monthly inventory reconciliations to ensure complete asset accountability.
• Coordinate with Warehouse, Logistics, and Central Operations on POS dispatches, returns, and stock replenishment.
• Investigate and promptly report inventory discrepancies, losses, or damaged terminals.
• Ensure proper documentation and audit trails for every POS inventory movement.

Reporting & Compliance

• Maintain accurate operational and inventory records.
• Prepare daily, weekly, and monthly operational and inventory reports.
• Monitor key operational metrics, inventory utilization, and market performance.
• Ensure compliance with company policies, inventory control procedures, and operational standards.

Requirements:

• Minimum of HND, or Bachelor’s Degree in any related discipline.
• Minimum of 2–4 years’ relevant experience in POS operations, inventory/asset management, field operations, merchant support, logistics, or operations within a FinTech, financial services, FMCG, telecommunications, logistics, or another fast-paced organization.
• Demonstrable experience managing POS terminals or other high-value operational assets, including inventory tracking, deployment, reconciliation, and retrieval.
• Experience supporting merchants, agents, or customers and resolving operational issues within defined Service Level Agreements (SLAs).
• Good understanding of inventory control principles, stock reconciliation, asset accountability, and documentation.
• Proficiency in Microsoft Excel (e.g., PivotTables, XLOOKUP/VLOOKUP, filtering, data validation) and Microsoft Office applications.
• Experience using inventory management systems, ERP platforms, or operational tracking tools will be an added advantage.
• Strong analytical, record-keeping, and reporting skills with excellent attention to detail.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced, target-driven environment.
• High level of integrity, accountability, and commitment to safeguarding company assets.
• Willingness to travel within the assigned market and perform field-based operational activities where required.
• Ability to work independently and manage multiple tasks efficiently.