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Community Operations Specialist at ALX Africa, Remote

As the Community Operations Specialist, you will be responsible for supporting the planning, execution, and optimisation of community operations that strengthen engagement and collaboration across ALX’s community. You will work cross-functionally with local city teams and central functions to develop playbooks, training frameworks, and operational systems that ensure consistency and scale. By leveraging data, AI tools, and storytelling, you will help track performance, streamline knowledge sharing, and enable impactful community initiatives that foster connection and growth across markets.

Specific Responsibilities

• Support the management of daily operations for the Community function, ensuring smooth execution across multiple cities.
• Assist in the development and maintenance of playbooks, templates, frameworks, and operational guidelines for Community initiatives.
• Track and report on key Community metrics such as engagement, retention, performance across markets, and relationship-building outcomes.
• Contribute to the design and integration of AI-powered tools that enable efficient tracking, reporting, knowledge sharing, storytelling, and collaboration.
• Facilitate communication and collaboration across markets, ensuring consistent documentation and sharing of stories, best practices, and lessons learned.
• Own the strategy and execution of Community communications, including managing the newsletter to maximise engagement, overseeing community platforms like the eHub, and flagging key member concerns to relevant teams to ensure timely resolution and continuous improvement.
• Support continuous improvement of community processes by identifying gaps and recommending solutions.
• Document processes and support the training and onboarding of community managers on tools and processes.

Skill Requirements-Must Have

• 2–3 years of experience in community management, program coordination, or operations support.
• Strong organisational and project management skills; ability to manage multiple priorities.
• Excellent interpersonal and communication skills; comfortable working in highly relational environments.
• Ability to create and maintain clear documentation, templates, and training materials.
• Strong analytical skills with experience in tracking metrics, reporting, and performance measurement.
• Proficiency with collaboration and project management tools (e.g., Asana, Notion, Trello, Slack).
• Basic familiarity with AI tools, automation, or knowledge management systems.

Nice To Have

• Previous experience working with distributed or multi-market teams.
• Knowledge of data visualisation tools (e.g., Tableau, Power BI, or similar).
• Experience in storytelling and content creation to showcase community impact.
• Exposure to CRM platforms and community engagement technologies.
• Understanding of community-building best practices and trends in tech-enabled ecosystems.
• Passion for community growth, collaboration, and creating meaningful connections.