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People Operations Specialist at ALX Africa, Remote

The People Operations Junior Specialist supports the day-to-day operations of the People Operations function by ensuring the smooth coordination of staff lifecycle processes and maintaining accurate staff data. This role supports onboarding, payroll coordination, offboarding, and process documentation while helping ensure operational consistency across multiple employing entities. The role also provides frontline operational support to staff by responding to People Operations–related requests and ensuring timely, clear, and helpful guidance on processes and policies.

Working closely with shared services teams (Talent Development & Experience, Finance, Legal, Business Automation, and IT Operations), the role helps ensure accurate staff records, efficient workflows, and clear communication regarding staff matters across the organisation.

Specific Responsibilities

• Coordinate operational processes related to onboarding, contract transitions, and offboarding for interns, freelancers, and full-time staff members.
• Support payroll preparation for short-term contracted staff members (interns and freelancers) by ensuring staff data, entity allocation, contracting, and compensation records are accurate and up to date.
• Maintain accurate staff records across internal systems, ensuring consistency in information such as roles, reporting lines, entity allocation, and compensation data.
• Maintain clear, up-to-date People Operations processes to ensure consistent execution of support workflows, and track SLA performance to support timely, reliable staff support.
• Respond to staff requests, providing timely, quality, clear, and helpful guidance while ensuring adherence to established procedures and SLAs.Coordinate operational workflows with shared services teams, ensuring dependencies, key handoffs, and critical alignment points are clearly tracked and monitored.
• Handle sensitive staff information with strict confidentiality and professionalism, ensuring appropriate access controls and data protection practices are in place.

Skill Requirements – Essential

• 1–3 years of experience supporting operational workflows in HR, People Operations, or a similar administrative or operations role.
• Exposure to HRIS platforms, payroll systems, or staff data management processes.
• Familiarity with processes such as onboarding, offboarding, payroll coordination, or contract administration.
• Capacity to create or maintain documentation for procedures and internal processes (e.g, SLAs, HR policies, etc.)
• High attention to detail and a commitment to accuracy.
• Strong proficiency in Google Workspace, especially Sheets, Slides, and Docs.

Preferred

• Empathy and a people-centred mindset.
• Experience in fast-growing or distributed organisations.
• Experience with HRIS platforms such as HiBob.
• Familiarity with HR analytics and reporting.
• Background in systems improvement or process automation.

Person Specification/Attributes

• Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
• Humility: Openness to learning, seeking help when needed, and a focus on serving others.
• Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
• Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
• Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.

This role requires strong self-management, proactive communication, and the ability to collaborate effectively in a distributed, cross-functional environment. The successful candidate should be comfortable working across teams and time zones, using digital collaboration tools, and maintaining momentum in a remote-first setting.