Website Catilas Resources Limited
Contact Center Agent
Description
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to cross-sell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in call centre database in a comprehensible way.
- Frequently attend educational seminars to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.
Requirements
- Previous experience in a customer support role.
- Track record of over-achieving quota.
- Strong phone and verbal communication skills along with active listening.
- Familiarity with CRM systems and practices.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.
- HND/B.SC school degrees.
To apply for this job please visit jobs.workable.com.
Contact Center Agent at Catilas Resources Limited
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