Before you apply: Here is an interview Q&A for you: Click here

NOTE: Here is why some companies may not hire you.

Salary: ₦350,000 – ₦500,000 monthly (based on experience)

Employment Type: Full-time

Company: FullTech Staffing Co.

Role Overview

We’re hiring a Customer Service Representative to deliver fast, friendly, and accurate support to customers across phone, email, chat, and social channels. In this role, you’ll be the first point of contact—solving issues, answering product/service questions, documenting interactions, and helping improve the customer experience. If you’re calm under pressure, great with people, and love turning problems into solutions, you’ll thrive here.

Key Responsibilities

• ● Respond to customer inquiries via phone, email, live chat, and/or social media with
  professionalism and empathy.
• ● Provide clear information on new and existing products/services, processes, pricing,
  and policies.
• ● Troubleshoot customer issues, escalate complex cases when needed, and follow up to
  ensure resolution.
• ● Maintain accurate records of customer interactions in a CRM/helpdesk tool (e.g.,
  Zendesk, Freshdesk, HubSpot).
• ● Meet or exceed service standards such as response time, resolution time, CSAT, and
  quality scores.
• ● Collaborate with internal teams (Operations, Sales, Product) to share customer
  feedback and improve workflows.
• ● Support onboarding/training by helping new team members understand processes,
  tools, and customer handling standards.
• ● Suggest improvements to FAQs, scripts, macros, and support documentation based
  on recurring customer needs.

Required Qualifications

• ● Minimum High School Diploma / GED (Bachelor’s degree is a plus).
• ● 1+ year of customer service experience (remote support experience is a plus).
• ● Strong spoken and written English communication skills.
• ● Comfort using computers daily—typing, navigating tools, and learning new platforms
  quickly.

Skills & Competencies (What Success Looks Like)

• ● Excellent interpersonal skills and a customer-first mindset.
• ● Strong problem-solving and conflict-resolution ability.
• ● Ability to stay organized, manage multiple conversations/tickets, and prioritize
  effectively.
• ● Solid working knowledge of Microsoft Office / Google Workspace (Word/Docs,
  Excel/Sheets, Outlook/Gmail).
• ● Ability to maintain composure during peak periods and handle difficult conversations
  professionally.
• ● Detail-oriented documentation and strong follow-through.

Nice-to-Have

• ● Experience with CRM/ticketing systems (Zendesk, Intercom, Freshdesk, Salesforce,
  HubSpot, etc.).
• ● Experience supporting customers in e-commerce, SaaS, logistics, fintech, or retail
  environments.
• ● Prior experience assisting with team training, playbooks, or knowledge base updates.