Before you apply: Here is an interview Q&A for you: Click here

NOTE: Here is why some companies may not hire you.

Hey!!  Update Your CV Like a Pro. HERE are Tips from an Experienced Recruiter

Customer Success Manager at Kayzen, Remote

We are seeking a highly proactive Customer Success Manager who will take full ownership of customer relationships. The ideal candidate will have a solutions-oriented mindset and provide clients with proactive consultations and data-driven campaign optimization recommendations on a daily basis.

Responsibilities

Customer Success Management

• Form a deep understanding of the client’s business & goals
• Provide DSP advisory and strategic consultation from the onboarding phase
• Maintain detailed internal documentation of client information (Hubspot), interactions (call notes), feature requests (product Wishlist), and campaign strategies
• Conduct engaging and informative Quarterly Business Reviews focusing on learnings, growth opportunities, and evangelizing on the product roadmap

Account Strategy and Campaign Management

• Co-manage and optimize campaigns with the Client or Trading team, analyzing aggregate performance and log-level data to improve strategies.
• Report on account progress weekly / bi-weekly to internal and external stakeholders (client, PSS Lead, Product teams, etc)
• Set and achieve monthly and quarterly growth and milestone targets together with your Team Lead.
• Owning end-to-end client success and results through proactive optimizations, troubleshooting, and coordination

Feedback Loop and Product Development

• Proactively identify and address emerging client needs
• Work closely with the product team on enhancements based on client feedback.
• Efficiently troubleshoot issues and communicate them to the product and technical teams
• Provide regular feedback to management about client needs, market & competitor intelligence

Requirements

• 2+ years of experience managing performance-driven web clients – must-have.
• Hands-on experience with programmatic or digital advertising platforms.
• Proven ability to build and drive processes that truly move the needle for clients.
• Capable of working independently and collaboratively
• Strong analytical skills: able to dig into data, spot trends, and turn insights into action.
• A proactive mindset: you’re comfortable tackling challenges and finding solutions quickly.
• Attention to detail

What do we offer?

• Exceptional career growth and learning opportunity
• A unique opportunity to be part of an experienced team of industry experts and entrepreneurs who bring massive change to the Adtech market
• Direct, day-to-day work experience with the management
• A fun, driven, and multinational team located across Germany, India, UK, Argentina, Ukraine, Turkey, Spain  and many more countries
• A flexible work-from-home arrangement
• A 500-dollar home-office setup budget
• A 1000-dollar annual learning and development budget