Somewhere
Customer Support at Somewhere, Remote (Global)
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Position: Customer Support Advocate
Industry: Technology / Customer Support |
Church Work Hour: Monday to Friday – 8:00 am to 5:00 pm
Timezone: Pacific Time
Salary Range: $1,500 per month (depending on experience) Source
Location: Global
COMPANY/CLIENT OVERVIEW: We’re a fully remote, mission-driven tech company supporting tens of thousands of customers globally. Our focus is on delivering intuitive, reliable, and cost-effective tools and services that make operations smoother for purpose-led organizations. ABOUT THE ROLE We are seeking two Customer Support Advocates to provide top-tier support to our global user base. This role is ideal for emotionally intelligent, tech-savvy individuals with strong communication skills and a passion for helping people. Familiarity with church culture is a plus. You’ll primarily offer support via email and chat, with occasional outbound phone communication. DUTIES AND RESPONSIBILITIES:
- Provide responsive and empathetic support via email, chat, and outbound calls
- Troubleshoot user issues and accurately document bugs or trends
- Adapt to frequent software updates and evolving internal processes
- Collaborate with the team to improve support workflows
- Maintain service quality in line with KPIs such as response time, CSAT, and handle time
QUALIFICATIONS:
Required
- Excellent written and verbal communication skills
- Tech-savvy and quick to learn new systems
- Highly organized, detail-oriented, and capable of self-managing in a remote environment
- Energetic, empathetic, and patient
- Emotionally mature with strong interpersonal skills
Preferred
- Familiarity with church environments or experience supporting faith-based organizations
- Previous experience in a customer service role
- Experience using Zendesk or similar support platforms
Benefits of Joining
- 100% remote work environment
- Opportunity to support a meaningful mission
- Potential for professional growth within a supportive team culture
Assessment Process
Candidates will go through the following steps:
- Initial screening interview
- Interview with the Support Manager
- Team interview
- Post-second interview assessment (not a sole deciding factor)
To apply for this job please visit www.linkedin.com.
