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Field Officer at Helium Health, Lagos, Nigeria

The Field Officer will be responsible for overseeing field activities, ensuring that project objectives are met on the ground.

Responsibilities: 

• Identify, engage, and onboard eligible healthcare facilities, including hospitals, pharmacies, and laboratories.
• Guide facilities through the onboarding process, ensuring all required documentation is accurately completed and submitted.
• Execute assigned field activities in line with project timelines and operational objectives.
• Coordinate verification and other implementation activities to support successful facility onboarding.
• Provide ongoing support to participating facilities and resolve issues by escalating them where appropriate.
• Build and maintain strong relationships with healthcare providers and key decision-makers.
• Conduct sensitization and awareness sessions.
• Serve as the primary point of contact for enquiries throughout the onboarding journey.
• Maintain accurate records of field engagements, onboarding activities, and facility interactions.
• Submit timely reports on activities, onboarding progress, challenges, and key insights.
• Ensure all activities comply with established processes, quality standards, and regulatory requirements.
• Maintain professionalism, integrity, and confidentiality in all interactions with healthcare providers.

• Bachelor’s degree in Public health, Nursing, Community Health, Social Sciences, or a related field.
• Minimum of 2 years relevant experience in Field sales, community engagement, or healthcare outreach, training and implementing projects that involve digital technology
• Strong technical skills, with the ability to troubleshoot issues and provide user support.
• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse communities.
• Ability to work independently, manage multiple tasks, and adapt to changing circumstances.
• Knowledge of data privacy standards and best practices.
• Existing networks within the healthcare sector is an advantage.

This is a performance-driven, paid gig that offers the opportunity to work collaboratively within a dynamic and diverse team.

Helium Health is an equal opportunity employer, thus it is not biased in its employment to any race, colour, creed, religion, sex or physical disability.