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Field Operation Specialist at Resiliv, Remote (Nigeria)

The Field Operations Specialist is responsible for the day‑to‑day coordination and performance management of field drivers, operations, vehicles, and equipment. This role ensures delivery excellence in productivity, quality, incident response, reporting, safety, and compliance by following established operational guidelines.

You will partner with regional teams, drivers, fleet partners, and client stakeholders to ensure production goals and KPIs are consistently achieved.

Key Responsibilities

• Lead the management of daily field operations to ensure Target Kilometers and coverage plans are achieved.
• Coordinate driver scheduling, readiness, training completion, telematics onboarding, and compliance checks.
• Drive operational productivity—monitor active cars, mapping hours, daily output, and resource availability.
• Ensure safety, parking, disk handling, and equipment guidelines are strictly followed.
• Respond to incidents (accidents, PR issues, technical failures) within required SLA timeframes.
• Produce required daily, weekly, and monthly reports with accurate performance metrics.
• Identify performance gaps, execute corrective actions, and escalate risks promptly.
• Oversee fleet readiness, equipment distribution, consumable management, and chain‑of‑custody.
• Support resource scaling (ramp‑up and ramp‑down) to meet operational demand within required timelines.
• Maintain strong communication across internal teams and external client partners.

Key Performance Indicators (KPIs)

• Asset Utilization: ≥85%
• Coverage Completion: ≥90%
• Daily Target KM: Regional threshold
• System Hours: As per SLA
• Quality Control: As per SLA
• Safety: As per SLA
• Reporting SLA: on-time delivery (daily/weekly/monthly)
• Incident Response: As per SLA
• Ramp‑Up/Ramp‑Down: As per SLA
• Expense Management: 100% accuracy, compliance, documentation
• Corrective Actions: Completed within 3 business days

• Strong background in field operations, fleet management, logistics, mobility, or mapping projects.
• Ability to manage and coach remote field teams.
• Excellent organizational and analytical skills.
• Strong communication skills with the ability to escalate effectively.
• Proficiency with spreadsheets, dashboards, telematics, and field reporting tools.
• Experience with training, performance audits, or quality control is a plus.
• Must hold a valid driver’s license (minimum 1-year validity preferred).
• Ability to work within the US timezone

What We Offer

• Opportunity to lead operational performance across international regions.
• Work remotely within a fast‑growing, high‑performance team.
• Competitive contract terms with KPI‑based incentives.
• Hands‑on exposure to cutting‑edge field technologies and mapping tools.