Description

Job Title: Operations Coordinator

The Operations Coordinator supports the overall medical chart review teams, collectively known as Accuity ‘Tower Operations’. This position assists leadership in managing the day-to-day activities to ensure the department operates at a high-level efficiency. Specific tasks assigned may include but are not limited to training schedules, on-boarding coordination, project management, internal operating procedure, business processes and policy creation and on-going maintenance. This position will also support the coordination of workflow automation as it relates to the Towers Operations teams.

Responsibilities:

• Facilitate cross-functional feedback from DRG Integrity Specialists and Medical Directors to management and executive teams
• Act as a support to the DRG Integrity Specialists and Medical Director Teams, helping to resolve minor issues or escalations leadership
• Work with team leaders, managers, and department heads to understand the departments goals and support the successful obtainment of those goals
• Coordinate on-boarding of new employees into Tower Operations through management of schedules for the DRG Integrity Specialists and Medical Directors
• Assist the Workforce Management team to advance Departmental goals
• Observe, review and analyze processes to identify inefficiencies and areas where improvements could be made; make suggestions and work with leadership toward continuous process improvement
• Prepare (as appropriate) and deliver reports to department heads and management teams and to provide insight into the overall efficiency of the organization
• Collaborate with management and department head to set goals and track progress
• Assist management team with reports and presentations
• Performs miscellaneous job-related duties as assigned

Education:

• High school/GED required; bachelor’s degree preferred
• 2+ similar work experience preferred; internships/externships acceptable

Knowledge, Skills, and Abilities:

• Excellent interpersonal skills to build strong relationships with colleagues
• Effective communication, including speaking, writing and active listening
• Able to give and receive feedback and constructive criticism from a variety of channels
• Established problem-solving skills
• Ability to methodically analyze processes and systems to fully understand their purpose
• Strong project management, collaboration and teamwork skills
• Ability to be effective in a fast paced, high-pressure environment
• Established ability to learn new technology
• Ability to use a PC in a Windows environment, including MS Word, PowerPoint and Excel
• Effective time management, prioritization, and multitasking abilities
• Independent, focused individual able to work remotely

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