The Product Manager will be responsible for improving all aspects of SLA’s end-to-end community journey and drive product decisions to meet business objectives.

Responsibilities

• Design and manage product road-maps, ensuring timely completion of deliverable’s along the entire product life-cycle: from concept through production, from sustaining improvements to value engineering.
• Generate detailed documentation (including market/product requirement documents), communicate these requirements to the appropriate teams, and ensure timely cross-functional execution.
• Manage an outsourced development firm and determine product priorities and resource allocation.
• Facilitate the design of creative and innovative solutions that encompass the entire customer journey and actively question solutions to ensure alignment with product/company vision.
• Determine best metrics for product success. Combine intuition with data analysis to continually drive product improvement.
• Provide input into product pricing, go-to-market, development budgets, and sales forecasts.
• Cultivate a deep understanding of our customers throughout their life-cycle, and advocate for solutions based on their needs and pain points.
• Monitor and report on sales and customer satisfaction metrics and offer data-driven insights about what new products or product lines will have the greatest impact for our customers and business.

Requirements

• Has 3+ years of relevant product management experience.
• Has a strong project management background, with demonstrated ability to execute on tight deadlines.
• Has recorded huge success working in a startup environment where you have taken ideas from conception to execution.
• Has the ability to juggle multiple priorities.
• Has exceptional communication skills, and demonstrated ability to build high-trust relationships.
• Has an engineering or design background; experience bringing a physical product to market required.
• Has experience guiding cross-functional teams in a highly iterative, rapidly evolving agile environment.
• Has excellent analytical skills with demonstrated experience turning data into actionable insights.
• Has experience with A/B testing, UX/UI principles and customer research techniques.
• Has a can do attitude and is flexible enough to take on any task we throw at them
• Is passionate, hungry and eager to build SLA into a world class institution
• Has high professional and ethical standards i.e. understands that there’s no such thing as African time – you’re just late
• Is comfortable taking and giving feedback
• Has a good sense of humor – because we’ll be working hard so we better keep each other entertained
• Is comfortable working in a startup environment where we’re making the rules up as we go along.

Commitment

• Full time position

Hours Of Work

• 50 hours per week, usual working hours are from 9:00am – 6:00pm WAT.
• There will be a requirement from time to time to start work earlier or finish later as the role dictates.