Product Operations Executive

About the job

Palmpay is looking to employ a passion-driven and detail-oriented Product Operations Officer to work closely with product, engineering and customer success teams to systemise product development and help scale product knowledge across the organisation.The Product Operations Officer is responsible for making sure product quality assurance and identifying product improvement opportunities.The ideal candidate will be apt in supporting Sales and Product Marketing to develop go-to-market strategies and improve customer experience.

Job Description

• Facilitating user interviews and other market research on user growth in the market.
• Writing localized product copy and promotional copy
• Making sure of quality assurance checks on new features
• Help HQ teams better understand the local market and user habits.
• Deeply participate in user growth activity planning, collect issues, correct content, and optimize functionality.
• Establishing and iterating upon methods for gathering internal and external feedback for improving product development processes.
• Writing product training documents, organizing customer service training, and user internal testing.
• Working closely with the product team, design team, and sales to improve the customer experience.

PERSON SPECIFICATION

• Bachelor’s Degree in related discipline
• A master’s degree will be an added advantage.
• Minimum of 1 year experience in business operation
• Excellent understanding of product management and project management principles.
• Good at data analyzing, copywriting, and communicating with the coordinating department.
• Strong analytical and collaborative skills.