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Project Manager at Softgic, Remote

Responsibilities:

• Under the direction of a Senior Consultant or Project Leader, develop project plans, timelines, and budgets; create documentation and manage critical aspects of team deliverables, schedules, status reports, and meeting minutes.
• Utilize existing project templates or create new ones for client engagements to provide visibility into tasks and deliverables.
• Track project progress, including identification of action items, progress in resolving issues, and documentation of decisions throughout the project.
• Note: Must be able to understand English fluently and keep up with documentation during client and internal team calls.
• Create and document go-live checklists, as well as User Acceptance Testing (UAT) plans and schedules, based on vendor templates.
• Ensure all client data, project documents, and call transcripts or recordings are properly logged and stored in the appropriate repositories.
• Document operational processes or organizational structures to support client or project needs.
• Support the project team in the creation of presentations and other materials.
• Analyze operational and financial data as needed to demonstrate the impact of proposed solutions.
• Develop and maintain project documentation, including project plans, status reports, and risk assessments.

Requirements

Skills:

• Minimum of 2–4 years of professional work experience.
• Bachelor’s degree preferred.
• Fluency in English, with strong written and verbal communication skills.
• Proven experience in project management and business analysis.
• Familiarity with contact center operations, voice and digital channels, and technology solutions; experience with platforms such as Genesys, NICE CXone, Five9, or similar is a plus.
• Strong analytical skills and proficiency in Microsoft Office 365 (PowerPoint, Excel, Word).
• Interest in AI-driven technologies is a plus.
• Proficiency with project management and workflow tools such as Lucidchart, Smartsheet, ClickUp, Asana, Monday.com, and others.