Description:

Job Title: Senior Process Analyst

We are looking for a Senior Process Analyst for IT with the objective of becoming the point of reference for the business processes and methodologies, and collaborate with the process analysts from other areas to make sure that the cross functional collaboration is achieved and touchpoints are done smoothly.

The process analyst will also assist the leaders in defining the structure and communication flow of the team that is needed for the processes and methodologies to work smoothly and in a scalable way.

Expected outcomes & responsibilities

• Passionate about analyzing businesses processes, process optimization and digitalization.

• Engages directly and proactively with business areas to understand business objectives and main issues.

• Proactively seeks and recommends solutions to the challenges of the business areas thinking in a scalable way

• Define kpis and points of control for the process

• Generate and maintain process flowcharts and documentation, available for the companies areas

• Monitors and ensures adherence to established processes

• Analyze requirements to solve complex business problems through technologies and systems. Research and development of new technological tools

• Define metrics to evaluate the performance of the processes and the impact of the improvements implemented in the projects

• Negotiate and mediate with the business area to align action plans

• Assists the business areas in implementing best practices for organization, delegation, decision making and team structure to improve efficiency

• Increase the velocity of the deliverables in IT based on the process improvements;

• Excellent written and verbal communications skills

• Excellent negotiation skills

• Experience working with IT teams is a must.

• Strong experience analyzing and improving cross functional business processes

• Proactivity in taking ownership of projects and issues

• Capability to manage several projects, areas and stakeholders

• Experience creating process flows and documentation

• Experience defining KPIs and Dashboards

• Fast paced execution and delivery

• 2 to 3 years of experience as a business process analyst or similar role

• Knowledge on Agile methodologies, Six Sigma, Lean, BPM, Project Management, Design thinking and Digital transformation desired

• Knowledge/Experience with COBIT and ITIL will be good, but it is not a must to have.

• Knowledge/Experience with ITSM systems will be good, but it is not a must to have.