Description

Job Title: Spa Operations Manager

The Spa Operations Manager is responsible for the day-to-day operations of the spa. This role involves implementing and maintaining procedures to ensure the highest standards, efficiencies, and professional operations within the spa. The manager will create a culture of care, service delivery, and excellence.

The ideal candidate should be tech-savvy, a people person, and possess strong client service experience. Both genders are encouraged to apply, although there is a preference for female candidates.

Key Accountabilities and Responsibilities

1. Spa Operations Overview:

• Ensure smooth day-to-day operations of every spa location.
• Liaise with training and standards teams to set operational standards across all locations.
• Oversee all departments including housekeeping, customer service, nail technicians, admin & inventory, therapists, and facilities.
• Analyze trends and metrics related to spa operations.
• Actively grow revenue and profit lines by ensuring efficient use of supplies and creating incentives and loyalty programs.
• Collaborate with the management accountant to control costs, adhere to budgeting guidelines, and maximize sales.
• Submit daily/weekly detailed operations reports.
• Drive maximum room occupancy and therapist utilization with the help of the on-ground CSR supervisor.
• Ensure top-notch inventory management and appropriate operations scheduling.

2. Compliance Across All Locations:

• Create and maintain a productive work environment by establishing retail goals and guiding the team on achieving them.
• Conduct weekly visits to each location to ensure sanitation, health, and safety standards are maintained.
• Submit weekly compliance reports to management.

3. Client Management:

• Ensure all clients and guests have the best experience and leave refreshed and rejuvenated.
• Education/Professional Qualification
• BA or BSc in Business Administration or a related discipline is preferred.
• Basic understanding of the services offered.

Experience

• At least 3 years of work experience as a Spa Manager or Operations Officer with solid knowledge of spa operations.
• Experience with admin and facility management.

Key Skills & Competencies Requirements

• Functional/Technical:
• Great research and survey skills.
• Excellent communication skills.
• Critical thinking and problem-solving skills.
• Exceptional interpersonal skills.
• Proficient in Microsoft Office, Google Suite, and Canva.
• A team player with leadership skills.
• Excellent organizational and multitasking abilities.
• Ability to handle stressful situations.
• Patient and understanding.
• Detail-oriented and efficient.

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