Before you apply: Here is an interview Q&A for you: Click here

NOTE: Here is why some companies may not hire you.

Hey!!  Update Your CV Like a Pro. HERE are Tips from an Experienced Recruiter

Customer Success Manager at Amperon, Remote

We’re looking for a strategic and experienced Customer Success Manager to manage a portfolio of customers – driving value, renewals, and expansion. This CSM will be specifically focused on utility customers, leading them across the customer lifecycle as a trusted advisor based on industry expertise. 

 You’ll be a part of a dynamic customer-facing organization that includes CSMs, Market Analysts, and Solutions Consultants. The role is highly cross-functional, working closely with Sales, Product, Engineering, and Data Science teams across the business. 

You’ll Be 

• Managing a diverse portfolio of customers, driving value while minimizing churn and maximizing expansion. 
• Proactively engaging with customers in regular check-ins, business reviews, in-person visits, and more to build relationships and develop a deep understanding of each customer’s unique needs, goals, and workflows. 
• Orchestrating customer onboarding, providing training on our platform and tools, and working closely with customers during trial and evaluation periods where forecasts are refined based on customer feedback.  
• Resolving customer support and user admin tickets, maintaining our industry-leading standards for responsiveness and service. 
• Identifying and escalating renewal risk and engaging cross-functional response to mitigate risk.  
• Specializing in working with our meter demand forecast customers, particularly utilities, working cross-functionally with Analysts and Solutions Consultants to identify and address trends in product issues, customer needs, and opportunities to drive greater value. 

What Success Looks Like 

• Strong Net Dollar Retention (110%+) for accounts in your dedicated portfolio. 
• Engaging with each customer proactively and conducting discovery to generate expansion leads regularly. 
• Building strong relationships with customers, build on trust and your consultative approach that understands their use cases and business strategies based on your power market experience and knowledge. 
• Collaborating cross-functionally on support tickets, onboarding projects, and renewal/expansion. 

We Think This Role Would Be a Great Fit If You Have 

• 2-3 years CS experience, in a B2B SaaS or Data-as-a-Service (DaaS) setting, working with executives at SMB and Enterprise businesses. 
• Fluency in electricity markets, ideally with experience working with utility customers.  
• Demonstrated success owning a book of customers, driving retention and expansion. 
• Experience with core CS practices such as success planning, business reviews, onboarding, product training, renewal management, etc. 
• Experience with highly technical products, particularly one that is data science based. 
• Hands on data analytics experience, working with tools such as SQL, Python, Snowflake, etc. 
• Demonstrated experience with leveraging AI tools such as Claude or ChatGPT to improve workflows, conduct analysis, build tools, and/or drive efficiencies. 
• Commercial instincts: you understand retention economics, can read account health accurately, and recognize an expansion opportunity when you are in a customer conversation. 
• Excellent communication skills, able to command calls and explain complex concepts with clarity. 
• Experience with CRM (Hubspot) and/or CS Platform (Gainsight) tools a plus 
• Bilingual in English and Spanish preferred 
• Located in Houston or remotely in Pacific time strongly preferred. 

Benefits & Perks 

While we are serious about our company’s culture, we aren’t going to force “culture” to prove that we are cool and fun. It’s a company filled with smart, genuinely nice individuals who are passionate about data science, energy and working together to build a product that can have a lasting impact on our planet. 

Even though we are a remote company with employees spread across the globe, we still believe human interaction is a good thing. We will also have an all-company event at least once a year so people can get to know each other in a more fun and social way. 

• Competitive salary plus stock option package. Based on geographical location. 
• Medical, dental and vision insurance 
• Family planning benefits through Carrot which includes IVF plus preservation treatments, adoption and gender affirming care. 
• Annual company retreat  
• 401k  
• Flexible PTO policy 
• Remote 

If you are excited about contributing to a product that can have a lasting impact on our planet and you thrive in fast-paced, innovative environments, we would love to hear from you.