Website Kadmap
IT Support Specialist at Kadmap, Abuja (Onsite)
Role Overview
We are seeking a proactive and customer-focused IT Support Specialist to join our Managed IT Services team. In this role, you will provide technical support to clients, monitor and maintain IT systems, and help ensure the smooth operation of business-critical technology environments.
Job Type: Full-Time
Workplace Type: On-site
Requirements
- ●Provide technical support and assistance to Managed IT Services clients.
- ●Monitor client systems and infrastructure.
- ●Respond to support tickets and service requests within agreed SLA timeframes.
- ●Perform routine system maintenance, patching, and software updates.
- ●Document incidents, troubleshooting steps, and resolutions in the ticketing system.
- ●Escalate complex technical issues to senior engineers when required.
- ●Assist with onboarding new users, device setup, and system configurations.
- ●Maintain a high level of customer satisfaction through professional and timely support.
Key Responsibilities
- ●Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- ●Minimum of 2 years’ experience in IT support, helpdesk, or a similar technical support role.
- ●Strong troubleshooting and problem-solving abilities.
- ●Working knowledge of Windows and Linux operating systems.
- ●Experience with ticketing systems and remote support tools is an advantage.
- ●Excellent communication and customer service skills.
- ●Ability to work independently in a remote-first environment.
- ●Strong attention to detail and time-management skills.
Benefits & Growth
• Opportunities for professional development and technical training.
• Exposure to a wide range of technologies and client environments.
• Collaborative and supportive team culture.
To apply for this job please visit kadmap.com.
IT Support Specialist at Kadmap, Abuja (Onsite)
