Admissions Manager

The Admissions function is central to the success of the school. The Admissions Manager will provide a highly effective admission function, enrolling the target number of qualifying students into the school each year and executing the student retention strategy.

Specific Responsibilities:

· Handle inquiries from potential parents/guardians and oversee the entire process until the student starts school.

· Meet the Term and Year admissions targets by managing the end-to-end admissions strategy.

· Stay up to date with best practices across the sector and update the senior leadership team on market trends.

· Seek to improve the customer experience across the entire admissions process.

· Manage the admissions database and ensure it is always updated, extracting reports and data to inform future

enrolment.

· Identify new channels to meet the target audience.

· Collaborate with the Marketing team to plan and organize Open Day events and follow up after the events to

maximize conversion.

· Maximise prospective family visits by ensuring that meetings with the school head and other appropriate

members of staff take place, and a pleasurable campus visit is achieved.

· Be the main contact person and the ‘voice’ of the school at recruitment events.

· Provide support in developing a schedule for overseas school fairs and agent visits while staying informed about

global market trends, strategies for enhancing recruitment numbers, and fostering diversity within the boarding

community.

· Collaborate with overseas agents to establish an essential system to facilitate a seamless admissions process

and student visa procedures.

· Provide weekly and monthly analysis of student recruitment to the line manager.

· Assist the Marketing team in updating all Admissions literature.

· Attend department meetings to discuss deliverables and expectations across the team.

· Manage, coach, and develop direct reports.

· Work with the Finance Department to ensure clear communications relating to registration fees, deposits, school

fees and the processing of leavers.

· Work with the Finance Department to ensure clear communications relating to registration fees, deposits, fees,

and the processing of leavers.

· Keep up to date with educational policies, curriculum, and the experience we offer. This will entail regular

meetings with Heads of School, their deputies and other staff as required.

· Administer Admissions testing in a fair, timely and transparent way.

 

Experience:

o Educated to degree level.

o 5 years experience in a sales role in the high net-worth customer segment.

o Experience delivering exceptional customer service and managing long-term relationships with high-value

customers.

o Proven track record of meeting and exceeding targets.

Skills and Knowledge:

o Relationship building and customer service.

o Comprehensive knowledge of Microsoft Office software and proficient data management and spreadsheet

creation skills.

o Strong analytical and problem-solving capabilities.

o Highly organized and effective general administration skills.

o Strong leadership skills and the ability to manage a team effectively.

o Excellent communication and interpersonal skills.

o An understanding of the local education sector and empathy for our aims and values.

Personal Traits:

o Smart appearance, with the ability to interact with high net-worth individuals.

o Be charismatic, empathetic, and a good listener.

o Have a strong sales ethos and a keen emphasis on achieving targets.

o Effective team player with a ‘hands-on’ approach.

o Exude confidence and friendliness.

o An enthusiasm to be part of the school community.

o Honesty, integrity, discretion, and confidentiality.