Key responsibilities include:

• Managing billing support issues and financial system inquiries.
• Owning the triage process to ensure incidents, requests, and issues are routed to the appropriate teams.
• Performing root cause analysis to identify and resolve underlying system and process issues.
• Executing manual corrections and data fixes using internal tools when necessary.
• Supporting incident and event management, including troubleshooting and resolution of production issues.
• Leading operational initiatives such as the introduction and implementation of annual contracts for enterprise customers.
• Designing, documenting, validating, and continuously improving operational processes.
• Creating and maintaining process documentation and standard operating procedures.
• Operating effectively in ambiguous environments, using judgment to define solutions rather than simply following established processes.

Key Characteristics of the Role:

• Strong blend of operations, systems support, process design, and problem-solving.
• Requires analytical thinking, ownership, and the ability to navigate ambiguity.
• Focuses on both operational excellence and continuous process improvement across financial systems and billing operations.

Requirements

• Strong financial analysis skills with finance and accounting domain expertise.
• Deep understanding of billing operations, credit memos, refunds, and the accounts receivable lifecycle.
• Ability to confidently discuss and support month-end close activities, reconciliations, AP/AR workflows, financial reporting, and ERP implementations. Experience working with third-party financial and operational systems.
• Proficiency in writing SQL queries and scripts to extract, analyze, validate, reconcile, and report on business data. Strong data validation, reconciliation, and root cause analysis skills.
• Advanced proficiency with Google Sheets and Microsoft Excel, including Pivot Tables and data analysis functions.
• Experience creating, documenting, and maintaining Standard Operating Procedures (SOPs) and operational processes. Ability to identify process improvement opportunities and translate business requirements into scalable operational solutions.
• Demonstrated finance domain experience beyond general Business Analyst responsibilities.

• Experience with Indeed’s financial systems, processes, and data ecosystem, including familiarity with IQL and other internal reporting and operational tools.
• Hands-on experience with Zuora, including billing, subscriptions, invoicing, credit memos, and revenue-related workflows.
• Experience working with Adyen or similar payment processing platforms, including payment operations, transaction management, refunds, and reconciliation activities.
• Knowledge of enterprise financial systems integrations and the flow of data between billing, payment, accounting, and reporting platforms.
• Experience leveraging AI-assisted productivity tools (e.g., Cursor, GitHub Copilot, Claude Code, Gemini, ChatGPT, or similar) to improve business analysis, data analysis, documentation, process design, automation, and operational efficiency.

Benefits

• Be part of a (Remote is here-to-stay) organization
• Work and learn from great minds
• Explore new opportunities to learn and grow every day by attending technical and non-technical training
• Get market exposure by working with international tech leaders
• Nursery reimbursement benefit
• Attend virtual and onsite international tech conferences
• Exposure to work in an IT environment that adheres to rigorous security and compliance standards defined by ISO/SOC