Website Binance
Customer Service Representative (Trust Wallet)
At Trust Wallet, we have built our reputation around our easy-to-use and secure decentralized crypto wallet, which allows users to have self-custody over their assets and access decentralized services without us storing or accessing any of our user’s identity or asset data, giving users the most control and privacy possible.
Are you looking to be a part of one of the most used wallets in the blockchain industry and contribute to the cryptocurrency revolution that is changing the world?
This is a full-time remote position.
Customer Support is extremely important to us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is via a ticketing system and a live chat and will include but not be limited to customer queries, complaints, and identification approval processes for Trust Wallet.
Responsibilities:
- Handle inbound live chat and other service methods
- Provide accurate, valid and comprehensive information
- Follow communication procedures, guidelines, and policies
- Support other business units with customer liaison, accurately documenting customer requests
- Manage complaints by providing solutions and options within the time limits and following up to ensure resolution
- Go the extra mile to engage customers
Requirements:
- College degree or above
- Fluent English language
- Minimum 1 year experience in customer service, preferably in finance or the E-commerce industry. Outstanding new graduates are also welcome to apply
- High level of honesty and integrity
- Proactive and meticulous
- A sense of responsibility and teamwork spirit
- Ability to work under pressure, strong communication skills and exceed beyond expectation
- Passionate about the customer service industry and can accept work under different work shifts
- Positive about the crypto industry
To apply for this job please visit www.binance.com.
Customer Service Representative (Trust Wallet) at Binance
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