Description

Job Title: Front Desk Officer

AB Microfinance Bank Nigeria Limited is a member of an international network of Microfinance Bank under AccessHolding (www.accessholding.com), with its head office in Berlin Germany. We provide world class financial services to small, micro, and medium enterprises and private business individuals in Nigeria; As a leading financial institution dedicated to providing inclusive financial services and fostering economic empowerment within Nigeria, we remain committed to excellence, innovation, and financial sustainability.

Main Responsibilities:

• Welcome customers to the bank; communicating courteously with customers by telephone, email, and in person.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services available to clients.
• Determine and respond to customers enquiries in a professional manner by direct them to the respective workstation or unit where their needs would be served.
• Coordinating loan clients for disbursement according to disbursement schedules.
• Resolves product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Refer unresolved customer grievances or special requests to designated departments or units for further investigation and follow-up to ensure resolution.
• Directly supervise other admin personnel (cleaners, security guards) for an effective discharge of their duties.
• Organize, Sort and distribute incoming mail without delays.
• Ensure that the driver’s log book, fuel login sheet, is logged properly and updated.

Necessary Experience and Requirements:

• A minimum of an OND in any relevant field.
• Strong communication and interpersonal skills.
• Proficiency in sales and marketing.
• Competency in using a computer.
• Excellent customer service skills.
• 1-2 years of relevant work experience is an advantage.
• Capability to work independently with minimal supervision.

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