IT Support Officer (Male/Female) at Pentagon Real Estates, Ajah / Lekki Axis, Lagos (Island)

Position: IT Support Officer
Location: Ajah / Lekki Axis, Lagos (Island)
Employment Type: Full-Time
Salary: ₦250,000 Gross Monthly

About the Role

We are seeking a proactive and technically skilled IT Support Officer to provide first-line technical support and ensure the smooth operation of our organization’s IT infrastructure. The ideal candidate will be responsible for troubleshooting hardware and software issues, maintaining IT systems, supporting end-users, and ensuring optimal system performance.

Key Responsibilities

• Provide first-level technical support to employees for hardware, software, network, and system-related issues.
• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.
• Troubleshoot and resolve system, network, and connectivity issues in a timely manner.
• Set up and manage user accounts, email accounts, and access permissions.
• Monitor and maintain computer systems, servers, and network infrastructure.
• Perform routine system updates, backups, and security checks.
• Maintain IT asset inventory and documentation.
• Support the deployment and implementation of new software and hardware solutions.
• Escalate complex technical issues to external vendors or higher-level support when necessary.
• Ensure compliance with IT policies, procedures, and cybersecurity best practices.
• Provide user training and guidance on IT systems and applications.

Requirements

• Bachelor’s Degree or HND in Computer Science, Information Technology, Computer Engineering, or a related field.
• Minimum of 2 years’ experience in an IT Support, Help Desk, or Technical Support role.
• Relevant IT certifications such as CompTIA A+, Network+, Microsoft Certifications, or related certifications will be an added advantage.

Technical Skills

• Good understanding of Windows operating systems and Microsoft Office 365.
• Basic knowledge of networking concepts, including LAN, WAN, Wi-Fi, TCP/IP, and VPNs.
• Experience with hardware troubleshooting and maintenance.
• Familiarity with antivirus, cybersecurity, and data backup solutions.
• Knowledge of cloud-based applications and collaboration tools is an advantage.

Competencies

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and manage multiple support requests.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Customer-service-oriented mindset.

Interested candidates should forward their resumes with the title IT SUPPORT