Website GR8 Tech
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Technical Support Specialist at GR8 Tech, Remote
What you’ll drive:
Incident handling and troubleshooting
- Reproducing, analyzing, and resolving technical issues or escalating when necessary.
- Creating and managing incident tickets, ensuring SLA compliance.
- Working with internal teams (DevOps, QA, Product) to resolve problems.
- Acting as the first line of technical defense for clients with clear, professional communication.
- Monitoring product stability and notifying relevant teams during urgent incidents.
- Escalating unresolved or blocked issues according to internal procedures.
What makes you a GR8 fit
- 1+ years of experience in technical support, preferably within a B2B product company or the iGaming industry.
- English B2+ and fluency in Russian or Ukrainian.
- Hands-on experience with browser DevTools (inspecting elements, checking network tabs, and reproducing bugs).
- Practical skills in analyzing logs via Kibana (ELK stack) and monitoring dashboards in Grafana.
- Proficiency with Jira and Confluence for ticket tracking and documentation, alongside familiarity with ITIL processes.
- Full readiness to work in a shift-based schedule, including regular night shifts.
- Multitasking skills with the ability to handle a high volume of diverse incoming tickets and switch contexts fast.
Why you’ll love working here:Â
Benefits Cafeteria — annual budget you allocate to:
Sports • Medical • Mental health • Home office • Languages.
Work-life & support
- Paid maternity/paternity leave + monthly childcare allowance.
- 20+ vacation days, unlimited sick leave, emergency time off.
- Remote-first + tech support + coworking compensation.
- Team events (online/offline/offsite).
- Learning culture with internal courses + growth programs.
Our culture & core values:
GR8 Tech culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.
FUELLED BY TRUST: we’re open, honest, and have each other’s backs.
OWN YOUR GAME: we take initiative and own what we do.
ACCELER8: we move fast, focus smart, and keep it simple.
CHALLENGE ACCEPTED: we grow through challenges and stay curious.
BULLETPROOF: we’re resilient, ready, and always have a plan.
To apply for this job please visit job-boards.eu.greenhouse.io.
