Background

Nookal is a fast-growing global SaaS company with our headquarters located in Queensland, Australia. Our purpose is to provide a market-leading comprehensive practice management system for the allied health industry. We aim to empower clinics to make better decisions about their business with our powerful software. Nookal also integrates with a multitude of other systems to further enhance the client’s experience.

Job Description

The Customer Engagement Officer is responsible for managing the customer journey through the early stages of trialling the software, along with complete onboarding, ensuring new customers are set up for success on the platform. You will be responsible for engaging new customers through webinars and events, converting our trialists into paid subscribers through consultative selling to give them the best start with Nookal.

In this role, you will work cross-functionally within the Nookal environment, including marketing, product support, migration, and engineering. You will be responsible for passing on all customer feedback and concerns. You will help to connect all the dots for all the Nookal accounts.

What Success looks like

As we’re a small team, we need you to be proactive, customer-centric, and to take accountability for your area – a self-starter and team player combo. You’ll need to be able to demonstrate a successful track record in consultative sales, and have a passion for understanding customer problems. The mission is to ensure all clients receive the best customer experience when onboarding to Nookal and understand the true value of Nookal for their business.

Role

• You will be responsible for engaging with prospective customers through various channels including phone, email and video demos;
• Through building an understanding of the clinic’s needs you will facilitate the sign-up process;
• Conducting webinars to demonstrate Nookal’s features and benefits to business owners and decision-makers;
• Representing Nookal at industry events, virtually and face to face, being the expert;
• Delivering on conversion and revenue growth targets. Leading a small team of engagement specialists (as required).

You will manage your own portfolio of customers to strengthen retention, increase expansion and cultivate advocacy for Nookal. You love working with our customers to understand and continuously align with their business goals and to optimize the value they are getting from Nookal by acting as their strategic advisor and providing insights, best practices, and recommendations.

Experience

Essential Skills:

• Experience in the allied health industry;
• Strong customer relationship skills, ability to engage with all levels;
• Ability to be self-driven and self-sufficient working remotely;
• Excellent verbal, presentation, and written communication skills, including the ability to chair meetings or host webinars;
• Strong time management skills;
• Strong analytical skills;
• Fluency in English.

Desired Skills:

• Experience with Nookal;
• Proven customer satisfaction/customer NPS results;
• Demonstrable experience and success in sales.