College Services Advisor

As a College Services Advisor, you will be responsible for supporting the day-to-day functions of the team to ensure the effective and efficient administration of all processes and procedures.

This role will initially focus on academic administration, compliance and University progression.

As a College Services Advisor you will:

• Provide excellent customer service in a student facing environment.
• Deal with student enquiries by providing a flexible, personalised and inclusive approach.
• Maintain accurate information on the student management system.
• Support pre-arrival, arrivals, registration and welcome events.
• Assist in the maintenance and development of student-facing content.
• Support the development and delivery of extra-curricular activities.
• Provide administrative support across the whole student life cycle.
• Support students in relation to wellbeing and safeguarding.
• Assist compliance with regulatory frameworks.
• Have a flexible approach to work, for example, some out of hour’s work may be required during busy periods.
• Work with the College team to continuously improve the student experience.
• Any other duties as required by the College Management Team.

Candidate profile:

• Ability to deliver excellent customer service skills.
• High level/good of verbal and written communication skills.
• Strong interest in working in education and in particular international students.
• Confident with IT, in particular Microsoft Excel.
• Excellent organisational skills and the ability to manage time effectively.
• Willingness to work flexibly.
• Experience of working as part of a team to achieve goals.
• Attention to detail.
• Ability to take initiative.
• A strong commitment to Equality, Diversity and Inclusion.

Please apply with a CV and covering letter. Closing date: 16th June 2023.